PilotFish provides direct access to PilotFish technical experts who help organizations maintain stable, high-performing interoperability environments.
From technical assistance and troubleshooting to platform optimization and operational guidance, PilotFish provides expert support to maximize system reliability, performance and long-term interoperability.
1000+
Deployments
Millions
Transactions Processed Daily
HL7 • FHIR • X12 • APIs
Interoperability Support
Cloud + On-Prem
Deployment Flexibility
Technical Support Availability
Monday–Friday
9:00 AM–5:00 PM EST
Phone
813-864-8662 Ext. 312
Support@PilotFishTechnology.com
Microsoft Teams Meetings
Contact PilotFish Support to schedule a Teams session.
*Support availability, features and terms are subject to change.
PilotFish Technical Support & Optimization Services provide organizations with direct access to product specialists who help maintain, troubleshoot, optimize and enhance interoperability environments powered by the eiPlatform integration suite.
PilotFish offers flexible support models designed to help organizations maintain operational stability, improve performance and maximize the value of their integration investments.
PilotFish provides direct access to experienced product specialists who can assist with troubleshooting, configuration questions and interoperability challenges.
PilotFish helps organizations improve performance, scalability, reliability and operational efficiency across existing integration environments.
Upgrade & Migration Support PilotFish provides software upgrade services, version migration assistance and platform modernization guidance.
Access knowledgeable support resources that help keep interoperability environments operating smoothly and efficiently.
Work directly with product specialists who understand the eiPlatform architecture, workflows and interoperability technologies.
Optimize workflows, configurations and deployment environments to improve scalability and operational efficiency.
Leverage proven best practices for monitoring, maintenance, upgrades and interoperability operations.
Extend the value of your integration investments through ongoing optimization, support and operational guidance.
PilotFish provides technical support through phone, email and scheduled Teams sessions for customers with active support agreements.
Technical support is available Monday through Friday from 9:00 AM to 5:00 PM Eastern Time, excluding certain holidays and maintenance windows.
Customers may contact PilotFish Technical Support by phone, email, or scheduled Teams meetings.
Yes. PilotFish assists customers with troubleshooting, workflow issues, configuration questions, interoperability challenges and operational guidance.
Yes. PilotFish provides optimization guidance focused on performance, scalability, maintainability and operational efficiency.
Yes. PilotFish guides planning, validation, testing and deployment for upgrades and migration initiatives.
PilotFish supports interface engines, HL7 integrations, FHIR integrations, X12 transactions, APIs, cloud deployments and enterprise interoperability environments built using the eiPlatform integration suite.
Yes. PilotFish supports cloud, hybrid, hosted, containerized, SaaS and on-prem deployment environments.
PilotFish supports HL7, FHIR, X12, XML, JSON, APIs, web services, database integration and numerous enterprise interoperability protocols.
PilotFish supports healthcare, health plans, laboratories, life sciences, insurance, manufacturing, logistics and other highly integrated enterprise environments.
PilotFish can help maintain, optimize, troubleshoot and enhance interoperability environments using the eiPlatform integration suite.
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